Shipping & Delivery
CBD Pure Health uses The Courier Guy to manage deliveries throughout South Africa. Depending on your address, you can choose delivery to your door or collection from your nearest The Courier Guy Kiosk.

You will receive regular shipping updates once your order is on its way. In addition, you can track your parcel online throughout the delivery process.

Order Processing
We process orders within 1–2 working days, subject to product availability and receipt of payment. We will confirm your order and delivery details by email and/or WhatsApp.

Once we have processed, finalised and received payment for your online order, we cannot make changes to it. This includes adding, swapping or changing products.

Therefore, if you require additional products, you will need to place a new online order.

Shipping Costs
Shipping costs depend on the actual or volumetric weight of your order. Your geographical location in relation to our office also affects the final delivery cost.

Free shipping applies to qualifying orders exceeding R750.00 within South Africa, subject to applicable delivery conditions and surcharges.

Standard shipping rates start from R140.00.

NOTE: Your original copy contains three separate “From R140.00” entries, but the names of those shipping options are missing. If these are different services, add their names here rather than listing the same price three times.

High-Risk Areas
Courier companies identify certain locations as high-risk areas because of an increased risk of theft or hijacking.

For safety reasons, couriers may not deliver directly to homes or businesses in these areas. Therefore, an additional surcharge may apply to both free and standard shipping options.

If you live in a high-risk area, the courier may arrange collection from the nearest police station. In this case, the courier company will notify you when your parcel is ready for collection.

Outlying and Remote Areas
Courier companies may charge additional fees for deliveries to less populated or harder-to-reach locations.

These areas may involve longer travelling distances, limited delivery options and increased logistical costs. Therefore, an additional surcharge may apply to free and standard shipping.

Special Delivery Requests
Additional courier charges may apply to special delivery requests or locations.

These may include deliveries to chain stores, hospitals, plots, farms and power stations. Additional charges may also apply to public holiday, after-hours or Saturday deliveries.

Delivery Times
Delivery within South Africa generally takes approximately 2–4 working days.

Please remember that delivery times may vary depending on your location and the courier service.

Shipping Restrictions
We do not accept P.O. Boxes as shipping addresses.

In addition, we currently do not ship outside the borders of South Africa due to customs restrictions.

Tracking Your Order
You will receive automatic shipping updates by email and WhatsApp where applicable. These notifications make it easy to monitor the progress of your order.

You can also track your parcel through The Courier Guy's online tracking service.

Missing or Lost Parcels
CBD Pure Health does not have direct control over parcels once the courier has collected them. However, we will assist you with resolving delivery problems in consultation with the shipping company.

If you believe that your parcel is missing or lost, please contact us at sales@cbdpurehealth.co.za. We will assist with the necessary courier enquiry.

Damaged Products
Although uncommon, products may occasionally sustain damage during shipping.

If your order arrives damaged, leaked or spilled, please contact us within 7 (seven) days of delivery.

Send us a clear description of the damage or defect. In addition, please include supporting photographs and your order number. Email this information to [INSERT EMAIL ADDRESS].

We will assess the issue and arrange collection where applicable. We will then offer either a full refund or replacement for qualifying damaged or defective products.

CBD Pure Health will cover the return shipping costs for qualifying damaged or defective products.

If more than seven days have passed, we may not be able to offer a refund or exchange under this shipping-damage procedure.

The Courier Guy Terms & Conditions
The Courier Guy provides the courier and delivery services used for our online orders. Therefore, additional courier-specific terms and conditions may apply.

For detailed information about their delivery services, please refer to The Courier Guy's Terms and Conditions.